AI Solutions
Voice AI & Conversational Interfaces
The challenge
Customers expect immediate answers at any hour, while contact centres struggle with peaks and repetitive calls. Modern speech and language models make natural, low-latency conversations possible, provided they are integrated properly and know when to hand over to a person.
Capabilities
What we deliver
Voice agents
Low-latency speech recognition and synthesis with interruption handling, tuned for your call types and vocabulary.
Telephony and contact-centre integration
Connections to SIP, Twilio, Amazon Connect and other platforms, including warm transfer to human agents.
Omnichannel chat
Web, WhatsApp and in-app assistants sharing the same knowledge, tools and guardrails as your voice channel.
Conversation analytics
Summaries, intent trends and quality monitoring for every interaction, with personal data handled appropriately.
Typical deliverables
- Voice and/or chat agent for defined journeys
- Telephony or channel integration
- Escalation and handoff workflow
- Conversation analytics reporting
Technologies we use
- Twilio
- Amazon Connect
- Deepgram
- ElevenLabs
- OpenAI Realtime
- WebRTC
Relevant industries
Voice AI & Conversational Interfaces: common questions
Will callers know they are speaking to AI?
We recommend clear disclosure at the start of every conversation, and we design journeys so callers can reach a person whenever they need to.
Which languages are supported?
Most major languages and many regional accents are supported. We test with recordings representative of your callers before launch.
Talk to us about Voice AI & Conversational Interfaces
Share your goals and constraints. We'll reply within one business day with practical next steps.